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FAQ
How can I make a reservation?
The best way is to check the Calendar for availability, and if there are dates that fit your schedule, book your cottage on the Book a Cottage page. Alternatively email us at info@whitepinecottages.com or call Svetlana at (613) 338-2655 to let us help you choose the best cottage. We will need a 30% deposit (preferably by e-transfer) at the time of the booking and the balance needs to be paid by the time of your arrival to the cottage.
What is your cancellation policy?
Our cancellation policy is full refund you you cancel at least 30 days prior to your booking date (except for stays in July and August). There will be no refund if you cancel less than 30 days before the booked date. If we are able to book the cancelled dates with another guest, we will send you your deposit back.
Cancellation policy for stays in July and August: Full refund of the deposit if cancelled on or before is May 1st. No refunds after May 1st.
What makes your resort different from others?
1. We strive to keep the cottages super clean. Floors, bathroom and kitchen surfaces are sanitized after each stay, the mattresses are vacuumed with special equipment to remove sand and dust.
2. We also offering the canoes, kayaks, a pedal boat and paddleboards at no charge. Same goes for the first wheelbarrow of firewood.
3. Our mission is to assure you have everything you need to enjoy the stay. Svetlana works at the resort full-time and is always one phone call away.
What do I need to bring to the cottage?
As a minimum, please bring your groceries and bedding. The beds have only mattresses and mattress covers in them. If you forgot to bring your bedding or towels, we can rent you these.
We have recently installed a good water filtration system so our tap water isclean and tasty - no need to bring plastic to the resort anymore!
Do you allow pets?
Yes! Responsible dog owners are always welcome at our cottages. We no longer allow birds or cats.
Check-in time is 4 pm (could be earlier - please confirm with host prior to your arrival)
Check-out is 10 am. If you would like to stay longer at the resort - you are welcome to stay on the beach and common area but we will need to start preparing the cottage for the next guest to allow sufficient time for cleaning.
When is check-in and check-out?